Refund Policy

Instant digital delivery

Vehicle history reports are compiled and delivered immediately after purchase. Once a report has been generated and delivered, we are unable to offer a refund, as the service has been fully performed at that point.

Technical errors — full refund

If a technical error on our side prevents your report from being delivered, or causes the report to contain incorrect or incomplete data, you are entitled to a full refund.

To claim, contact us within 2 working days of your purchase with your order reference and the registration number checked. We will investigate and, where the fault is ours, refund you in full to your original payment method.

Incorrect registration entered

Please double-check the registration number before purchasing. Reports generated against a registration you entered incorrectly are not eligible for a refund, as the report itself was delivered correctly.

How to request a refund

Email support@carnovate.co.uk with your order reference, the registration checked, and a brief description of the issue. Eligible refunds are processed within 5 working days of approval.