Compliance

Privacy Policy

Last updated: January 2026

Carnovate is committed to protecting your privacy. This policy explains what information we collect when you use our vehicle history check services, how we use it, and the choices you have.

Information we collect

We collect only the information needed to deliver your report and operate our service:

Vehicle registration numbers you submit for checking
Contact details (such as your email address) when you purchase a report or contact support
Payment information, processed securely by our payment providers — we never store full card details
Basic technical data (browser type, device, pages visited) to keep the site secure and improve it

How we use your information

Your information is used to generate and deliver vehicle history reports, process payments, respond to support requests, and maintain the security of our service. We do not sell your personal data to third parties.

Data sources

Vehicle data in our reports is sourced from trusted UK providers including the DVLA, HPI, MIAFTR and SMMT. Registration numbers you check are shared with these providers solely to compile your report.

Data retention

We retain personal data only as long as necessary to provide our services and meet legal obligations. Generated reports are retained so you can re-access your purchase; you may request deletion at any time.

Your rights

Under UK data protection law you have the right to access, correct, delete, or restrict the processing of your personal data, and to object to processing or request portability. See our GDPR Data Protection Policy for full details.

Cookies

We use essential cookies to make the site function. Any optional analytics cookies are used only with your consent and can be declined without affecting your use of the service.